Shipping & Returns
Shipping Policy
Welcome to MYK Shipping Policy. Here, we aim to provide clear and concise information about our shipping methods, packaging, and costs. We believe in transparency to build trust and ensure our customers' loyalty.
Our commitment to you is to deliver your orders safely and efficiently, keeping you informed every step of the way. We strive to make your shopping experience seamless and worry-free.
We are dedicated to providing exceptional service, and your satisfaction is our priority. Should you have any questions or concerns about shipping, please feel free to contact us.
Thank you for choosing MYK for all your shopping needs.
Sincerely,
MYK
Return & Exchange Policy
At MYKBIZ , we want you to shop with confidence and peace of mind. Our Return & Exchange Policy is designed to ensure that you are completely satisfied with your purchase.
In the event that you are dissatisfied with a product, we are here to assist you. Our aim is to provide a straightforward and convenient refund or exchange process, so you can continue to shop with us worry-free.
We value your trust and are committed to delivering exceptional customer service. If you have any queries regarding our Return & Exchange Policy, please do not hesitate to reach out to our team.
Your satisfaction is our priority at MYK.
Custom Product Return & Refund Policy
Since our products are uniquely customized or made-to-order specifically for you, they cannot be restocked or resold to other customers. Therefore, our return and refund policy is as follows:
1. Refund for Non-Faulty or Customer-Initiated Returns
If you decide to cancel your order or request a return for a product that has been completed and delivered, and the return is not due to an error on our part (e.g., you changed your mind, ordered the wrong size/color, or the customization details were provided incorrectly by you):
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Refund Amount: We will issue a refund equivalent to 20% of the original product price.
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Reasoning: The remaining 80% is retained as a customization and restocking fee to cover the labor, material costs, and time spent creating the unique product, which cannot be recovered.
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Shipping Fees: Original and return shipping fees are non-refundable and are the responsibility of the customer.
2. Returns Due to Our Error or Product Fault
If the product you receive is damaged, defective, or incorrect due to an error on our part (e.g., we made a mistake in the customization details, the wrong product was sent, or the item arrived damaged):
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Full Refund or Replacement: You are eligible for a full 100% refund of the original product price, or we will offer a free replacement.
3. Conditions for All Returns
To be eligible for any return or refund, the following conditions must be met:
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Time Limit: The return must be initiated within 7 days of receiving your order.
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Proof of Purchase: A receipt or proof of purchase is required.
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Product Condition: The item must be unused, in the same condition that you received it, and in its original packaging (if applicable). For faulty products, we may require photographic evidence before approving the return.